Thank you for your trust and support to Donube IoT. At Donube we understand the importance of your personal information, so we will take appropriate measures to protect your personal data. This Policy describes how we collect, use, and handle your personal information when you use our software and service (collectively, “Service”). By using Donube IoT service, you consent to the privacy practices described in this Policy.
Information We Collect
In order to run the application smoothly Donube IoT will receive or collect required information. Some information we collect from you are referred to as “personal information” or “personal data” in this Policy. Personal information or personal data is data that can identify you, or data that we can relate to you, such as your name, email address, and shipping address.
1. Information You Provide
- Account Information: When you create an account with us, we may collect your name and contact details, such as your email address, phone number, user name, and login credentials etc.,
- Feedback: When you submit feedback to get customer support for our service,
you will provide us with information related to your use of our service, including
your email address, mobile phone number and your feedback content so we can
provide you customer support.
2. Automatically Collected Information
- Device Information: When you install, access, or use our service, we
automatically collect device-specific information, such as the MAC address of your devices, IP address, wireless connection information, etc.,. - Usage and Log Information: Through your usage of Donube IoT service, we
automatically collect some of your activity on our app for improving our service. - Location Information: To ensure the normal function of our service, such as the “sunrise/sunset”, we will collect information about your real-time geolocation.
3. Smart Devices Related Information:
- Basic Information of Smart Devices: When you connect your Smart Devices with our app by installing, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.
- Information Reported by Smart Devices: Based on the different smart devices you use with our service; we may collect different information reported by your devices.
How We Use Information
We may use information collected for the following purposes:
- Operate and provide better service to you: To provide you with our service, such information as your account and profile data, device information, usage data, location information, and smart device related information are collected and processed. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
- Maintain and enhance our Service: Your information is collected for us to understand and analyze the usage trends and preferences, to improve our
service, and to develop new products, services, features, and functionality. The legal basis for this processing is to perform our contract with you according to our Terms of Use. - Customer Support: We use your personal information to keep you informed of important updates of our service, such as changes of terms and policies and communicate with you to provide support to you, so as to perform our contract with you according to your Terms of Use.
- Marketing related activities: We share marketing materials about our service that interest users that consent to receive such information. You may choose not to receive such information through the option we provide.
- Personalized service: When we are handling your account, profile data, usage data, and device information, we aim to provide individualized product design and service tailored to your request (such as recommending or showing products and ads that may interest you) and invite you to take surveys about product usage. The legal basis for this processing is your consent.
- Compliance: We will process your personal data when we deem it necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal procedures; (c) to respond to requests from public and government agencies; (d)to fulfill our terms and conditions; (e) to protect our operations, business and systems; (f) protect the rights, privacy, safety or property of us and/or other users including you; and (g) seek available remedial measures or reduce the loss we may suffer.
To Whom We Share Information
We only share your personal data in ways you are told about. We may share your information with the following third parties:
- Third-party service providers who provide us with certain business-related
services, such as website hosting, data analysis, payment and credit card
processing, infrastructure supply, IT services, customer support services, email sending services, and others similar services so that they can provide services to us. - Clients and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems you use to access and use our website and services.
- In the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposal of all or part of our business, assets or stocks (including but not limited to the above circumstances related to any bankruptcy or similar proceedings), we shall disclose your personal data to other third parties. In this case, you will receive a clear notification via email and/or our website regarding the change of ownership, the incompatibility of new use of personal information, and the choice of personal information.
- Where we deem it necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal procedures; (c) to respond to requests
from public and government agencies, including public and government
agencies outside the country/region where you live ; (D) to fulfill our terms and conditions; (e) to protect our operations, business and systems; (f) to protect the rights, privacy, security or property of us and/or other users including you; and (g ) to seek available remedies or reduce the losses we may suffer. - To subsidiaries or affiliates within the group to carry out business activities on a regular basis
Except for the third parties mentioned above, we only disclose your personal data to other third parties with your consent.
Your Rights
- According to applicable laws, you have the right to object to or request the
restriction of the processing of your personal data, and to request the right to access, correct, delete and portability of your personal data. - Where the use of your information is based on your consent, you have the right to withdraw that consent at any time, but the withdrawal of consent does not affect the legality of data processing based on consent before the withdrawal.
- You can submit your request to us by canceling your account in the app user center or withdrawing your consent to the privacy policy.
- You can also send an email to support@donube.com to request the processing of your personal data.
- If you find that your information has changed or is inaccurate, please notify us of these changes so that our records can be updated or corrected. If you believe that our processing of your personal data violates applicable laws, you can lodge a complaint to a supervisory authority.
- Our retention time for your personal data depends on the needs of providing services or products to you, or in accordance with the requirements or permits of applicable laws such as tax laws and accounting laws
Information Security Measures
We are committed to ensuring the security of your personal data. In order to prevent unauthorized access, disclosure or other similar risks, we have established reasonable physical, electronic and management procedures to protect the information we collect.